kkfbk Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") describes the practices of kkfbk ("the Platform", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to individuals ("you", "the Player", "the User") who access or use the services available at kkfbk.io and any associated mobile interfaces operated under the kkfbk brand.

This Policy applies to all personal data collected through the kkfbk platform regardless of the channel — including web browser access, mobile web access, customer support interactions, email correspondence, and payment transactions. It applies equally to registered account holders and unregistered visitors who browse the platform.

This Policy should be read alongside the kkfbk Terms & Conditions, which govern the overall contractual relationship between kkfbk and its players. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy shall take precedence.

Data Controller Identity

kkfbk acts as the data controller in respect of all personal data collected through the kkfbk.io platform. As data controller, kkfbk determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing is carried out in accordance with applicable data protection principles.

If you have any questions about how kkfbk processes your personal data, or if you wish to exercise any of the data rights described in Section 11 of this Policy, you may contact the kkfbk data team at [email protected] (plain text — not a clickable link). Please mark the subject line of your email as "Privacy Request" to ensure it is routed to the correct team.

Data We Collect

kkfbk collects personal data from players through several distinct channels. The categories of data collected, and the circumstances in which each category is collected, are set out in the table below:

kkfbk does not knowingly collect or process sensitive special-category personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required for identity verification purposes and only to the minimum extent necessary.

How We Use Your Data

kkfbk uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your kkfbk account, verify your identity, maintain accurate account records, and provide access to all platform features.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain financial transaction records as required by applicable law.
• Identity verification (KYC/AML): To comply with know-your-customer and anti-money laundering obligations, including verifying the source of deposited funds and confirming the identity of withdrawal recipients.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct on the kkfbk platform.
• Service improvement: To analyse usage patterns, identify technical issues, optimise game performance, and improve the overall quality of the kkfbk platform for players in Bangladesh.
• Customer support: To respond to support requests, resolve disputes, process responsible gaming requests such as self-exclusion and deposit limits, and maintain a record of all player communications.
• Marketing and promotions: To send promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special offers — but only where you have provided explicit consent to receive such communications.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce the kkfbk Terms & Conditions.

kkfbk will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your express consent or as otherwise permitted by law.

Legal Bases for Processing

kkfbk relies on the following legal bases to process your personal data, depending on the specific purpose of processing:

• Contractual necessity: Processing that is necessary to perform the contract between you and kkfbk — including account registration, payment processing, and game delivery — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal obligation: Processing carried out to comply with applicable laws and regulations — including KYC/AML checks, age verification, financial record-keeping, and responses to lawful authority requests — is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, service improvement, and internal analytics is carried out on the basis of kkfbk's legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing carried out for direct marketing communications (email, SMS, in-platform notifications) is carried out solely on the basis of your explicit, freely given, and withdrawable consent. You may withdraw marketing consent at any time by contacting kkfbk support.

Cookies & Tracking Technologies

The kkfbk platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to analyse how players interact with the service. The types of cookies used by kkfbk are as follows:

• Strictly necessary cookies: These cookies are essential for the kkfbk platform to operate. They enable core functions such as session authentication, login state management, and security token validation. These cookies cannot be disabled without breaking platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how players navigate the platform — including which pages are visited most frequently and where technical errors occur. This data is used to improve platform performance and user experience.
• Functional cookies: These cookies remember your preferences, such as language settings, preferred display options, and last-visited game category, to provide a more personalised experience on your next visit.
• Marketing cookies: These cookies are used to deliver promotional content relevant to your interests, based on your game history and interaction with kkfbk promotional materials. Marketing cookies are only set where you have provided consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use the kkfbk platform. For marketing cookies, consent may also be withdrawn by contacting the kkfbk support team.

Third-Party Data Sharing

kkfbk does not sell your personal data to any third party. However, in order to deliver its services, kkfbk shares limited categories of personal data with the following types of trusted third parties, each of whom is contractually bound to process your data only as directed by kkfbk and to maintain appropriate security standards:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the financial data necessary to process your deposit and withdrawal transactions. Each provider operates under its own privacy and data security framework.
• Identity verification providers: Third-party KYC and AML service providers may receive copies of identity documents submitted during account verification to confirm authenticity and screen against sanctions and watchlists.
• Game studio partners: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the technical data necessary to deliver their games within the kkfbk platform environment, including session tokens and wager records.
• Fraud prevention and security services: Specialist third-party services may receive technical and usage data to assist kkfbk in identifying and preventing fraudulent activity, account takeover attempts, and bonus abuse.
• Regulatory and law enforcement authorities: kkfbk will disclose personal data to government, regulatory, or law enforcement authorities when required to do so by applicable law or in response to a valid legal order.

kkfbk does not share your personal data with any third party for that party's own independent commercial marketing purposes without your prior explicit consent.

International Data Transfers

Some of the third-party service providers used by kkfbk — including certain game studio partners and technology infrastructure providers — may be located outside Bangladesh. Where personal data is transferred to a recipient located in a country that may not provide the same level of data protection as Bangladesh, kkfbk takes appropriate contractual and technical safeguards to ensure that your data remains protected to a standard consistent with this Policy.

Such safeguards may include the use of standard contractual data protection clauses agreed between kkfbk and the relevant data recipient, ensuring that the recipient is bound by obligations equivalent to those described in this Policy. If you require further information about the specific safeguards applied to any particular international transfer, please contact the kkfbk support team at [email protected].

Data Security Measures

kkfbk has implemented a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the kkfbk platform.
• Encryption at rest for sensitive stored data, including identity documents, payment records, and account credentials.
• Access controls and role-based permissions ensuring that only authorised kkfbk personnel with a legitimate operational need can access personal data.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities in the platform infrastructure.
• Multi-factor authentication requirements for all kkfbk administrative systems that handle personal data.
• Incident response procedures ensuring that any data breach affecting player personal data is identified, contained, and reported in accordance with applicable obligations, with affected players notified without undue delay where required.

While kkfbk takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your kkfbk login credentials confidential and for notifying kkfbk immediately if you believe your account has been compromised.

Data Retention Periods

kkfbk retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any minimum retention period required by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for a minimum of five years following the date of account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years following the date of each transaction, in compliance with financial record-keeping obligations.
• Customer support communications: Retained for three years following the resolution of each support interaction, to enable reference in the event of subsequent disputes.
• Marketing preference data: Retained until you withdraw your consent to receive marketing communications, at which point marketing-specific data is deleted or anonymised within 30 days.
• Technical and usage data (cookies, logs): Retained for up to 13 months for analytics purposes, after which it is automatically deleted or anonymised.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data that kkfbk holds about you:

• Right of access: You may request a copy of the personal data kkfbk holds about you, together with information about how it is processed.
• Right to rectification: You may request that kkfbk correct any inaccurate or incomplete personal data held about you. For account details such as your email address, you may update these directly through your account settings panel.
• Right to erasure: You may request that kkfbk delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to kkfbk's legal retention obligations; data that must be retained for AML or other regulatory purposes cannot be deleted on request.
• Right to restriction: You may request that kkfbk restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of the personal data you provided to kkfbk in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where kkfbk relies on legitimate interests as the legal basis for processing. kkfbk will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — including marketing communications — you may withdraw that consent at any time by contacting the kkfbk support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact kkfbk at [email protected] with the subject line "Data Rights Request". kkfbk will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. We may request proof of identity before processing any data rights request to ensure that personal data is not disclosed to an unauthorised individual.

Children & Minors

The kkfbk platform is strictly intended for adults aged 21 years and above. kkfbk does not knowingly collect personal data from any person under the age of 21. If kkfbk discovers or has reason to believe that a registered account belongs to a person under the age of 21, the account will be closed immediately, all deposited funds will be returned to the originating payment method following identity verification, and all personal data associated with that account will be deleted in accordance with applicable law.

Parents and guardians who believe that a minor may have registered on the kkfbk platform are encouraged to contact the support team at [email protected] immediately. kkfbk treats all underage registration reports as the highest-priority support matter and will act promptly to investigate and resolve such reports.

Marketing Communications

kkfbk may send you promotional communications about bonuses, new game releases, seasonal offers (including Eid specials, Pohela Boishakh promotions, and BPL cricket season campaigns), and other platform news by email or SMS, but only where you have provided your explicit prior consent to receive such communications at the time of registration or through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any kkfbk marketing email;
• Updating your communication preferences in your account settings panel; or
• Contacting the kkfbk support team at [email protected] with the subject line "Unsubscribe Request".

Withdrawal of marketing consent will take effect within 5 business days. Please note that withdrawing marketing consent does not affect service communications — kkfbk will continue to send you transactional emails relating to your account, deposits, withdrawals, and security alerts regardless of your marketing preferences, as these are necessary for the contractual relationship.

Amendments to This Policy

kkfbk reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or data processing practices. When material changes are made to this Policy, kkfbk will notify registered players by email to the address on record and will update the "Effective" date displayed at the top of this document.

Your continued use of the kkfbk platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree to the amended Policy, you must stop using the platform and may request account closure by contacting the support team.

We encourage you to review this Policy periodically to stay informed about how kkfbk protects your personal data. Previous versions of this Policy are available on request from the kkfbk support team.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which kkfbk processes your personal data, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy matters: "Privacy Request" or "Data Rights Request"
• Support availability: 24 hours a day, 7 days a week, in English
• Target acknowledgement time: Within 5 business days of receipt
• Target resolution time: Within 30 calendar days of acknowledgement

kkfbk is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with the resolution provided by the kkfbk support team, you may escalate your complaint through such data protection complaint mechanisms as may be available and applicable in your jurisdiction.